How can I return an item?
You can easily return your item via our returns portal.
Log in there to register your return.

I need a return slip. How do I get it?
You can find all information about returns in our
Returns portal. There you will be explained exactly how to proceed. You
You will need your email and your order number.

What about the shipping costs for refunds?
Please note that shipping costs are not included in a refund
be taken into account. The shipping costs are €4.95 and will be paid at
Returns or exchanges non-refundable.

Is there free return shipping and exchange?
Yes, return shipping and exchange are free.

What to do if you have problems in the returns center?
If you have problems in the returns center, this could be the case
indicate that the 14-day period has expired or that the delivery is over
took a long time. Don't worry - we can check using the tracking number.
when you received the product and will be happy to help you arrange the return
to be edited manually.

How can I enter the discount code?
You can enter your discount code at checkout during the checkout process
input.

What happens if the
payment process doesn't work?
Don't worry if there are difficulties during the payment process. We offer various payment options to ensure you
you can complete your order without any problem. If you continue to have problems
Our friendly staff are at your disposal. Contact us
simple, and we are happy to help you further.

I have ordered and would like
cancel?

We ask that you communicate this as early as possible. It is important to emphasize that we cannot always guarantee that the cancellation will be successful, especially if the order
has already been processed or shipped. However, we will do our best to
to process your request.

How do I wash the item?
Please wash all items at 30 degrees on a gentle cycle and inside out
Page. Please also note the washing instructions on the care label of the item. The individual instructions may vary depending on the material and
Processing varies. By following the specific washing instructions
We ensure that the products retain their quality and last for a long time
prepare.

Can I combine campaigns with each other?
No, it is not possible to combine campaigns with each other. We ask for your understanding
ensure that each campaign offers specific conditions and benefits. Choose
Please choose the option that is most convenient for you and benefit from the respective promotions.

What do I have to do to get a free belt?
Simply buy a pair of jeans in our shop and select the FREE belt during the ordering process.

Can I exchange or return the free belt?
 Unfortunately, an exchange or return of the FREE belt is not possible. This is a one-time gift from us.

Is the offer only valid for certain jeans?
The offer applies to all jeans in our shop while stocks last.

Can I get multiple belts if I buy multiple jeans?
The offer is only valid once per order. You get a free belt with the purchase of a pair of jeans.

How long is the offer valid?
The offer is limited in time and is valid while stocks last until October 13, 2024.